Quality Assurance and Control

Quality Assurance Policies

Consistent high-quality service saves money and time. Our workflow efficiencies allow us to provide top quality services at very competitive pricing. Doing our work well in the first time makes our clients happy, so we prevent cleaning deficiencies before they even have a chance to occur. Kingdom UP exercises a systematic approach to our operations to meet our clients’ needs and requirements:

- - Efficient work schedules
  - Preventive Maintenance Plan
  - Seasoned managers provide strong, hands-on supervision of the workforce
  - Qualified, experienced custodial teams and floor techs
  - Comprehensive training of our personnel
  - Proactive quality control practices

We maintain a high-quality level of service and ensure that our cleaning process and procedures are followed through implementing various quality assurance methods:

- - Enforcing a Preventive Maintenance Plan of all cleaning requirements
  - Enforcing a schedule of periodic work
  - Tracking all service calls and reviewing them weekly and monthly through an effective service call system
  - Inspections by managerial staff
  - Conducting customer evaluation surveys
  - Continuous customer/client visitations by the Area Manager to ensure customer satisfaction
  - Regular partnering meetings with the client, customer, and Kingdom UP

The enforcement of these standards will ensure that our clients continue to receive the highest quality of service.

Quality Control Policies

We employ a proactive approach to janitorial services by taking preventive measures before the level of performance becomes unsatisfactory. Our aggressive quality control practices allow us to implement any operational changes needed to correct issues and improve work processes, which in turn minimize and prevent the occurrence of cleaning deficiencies. We focus on the following performance measurements to ensure the quality of our services:

- - Preventive Maintenance Plan Schedule: A chart of task frequencies that the cleaning crew of each facility is expected to fulfill is developed and followed to ensure that the requirements of the contract are met or exceeded. The Preventive Maintenance Plan precludes cleaning deficiencies through optimal task frequency along with tight supervision and work monitoring, to ensure a uniform, high quality of service throughout your facility.
  - Quality Control Inspection Program: To ensure that the quality meets or exceeds your expectations, our team of Quality Control and Safety Inspectors will perform thorough, regular inspections of the cleaning quality and safety practices. Scheduled and unscheduled inspections ensure that all contract requirements are met. All inspection findings are documented and addressed with the custodial crews.
  - On-Site Project Manager inspects each facility daily
  - Corporate Area Manager performs monthly inspections
  - Corporate Quality Control and Safety Inspector inspects and rates the facility a minimum of once per month
  - Tracking Requests and Issues: Our service call system tracks all cleaning requests and issues to determine trends, frequency of issues, and measure the performance of our on-site crew. It identifies each issue/request by date, any corrective action taken, as well as how quickly the issue/request was addressed by the appropriate personnel. This serves as a check on the quality of performance of our managers and on-site crew in conducting their day-to-day activities at your facilities.

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